Terms and Conditions

Frequently Asked Questions

 

May I combine promotional offers?

A single promotion may be used per purchase. Promotion may not be used on prior purchases. Promotions include Groupon vouchers, website discount codes, in-store coupons, free delivery, and 0% interest financing.

Attempted manipulation of this policy will result in cancellation of sale and invalidation of all offers.

What is your return policy?

Brand-new merchandise may be returned within 2 business days of receipt with a 25% restocking fee. Mattresses or box springs removed from their plastic covering may not be returned

Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer’s responsibility

Exchanges must be authorized. Images of the defect(s) must be sent to info@mod1living.com in order to receive an authorization

Special Orders such as Online Items Only may take 1-2 weeks to arrive. Any cancellations or modification of these items after the date of purchase will be subject to a 25% restocking fee. Once merchandise is delivered, standard return policy is applicable.

Customers who received free delivery will be required to pay the standard delivery fee for their zip code in addition to a 25% restocking fee

What is your warranty policy?

Customers are required to email a photo of damaged merchandise to info@mod1living.com for a service authorization

Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department

A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service

Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer’s responsibility.

Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department

Defective merchandise my not be returned for a refund – repair or exchange are the only available options

Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer

Do you price match?

Yes, and it must be a current offer by a legitimate company. We need to be able to buy the deal – should we so desire.

The burden of proof lies with the customer. We will not call to verify. Verbal quotations are not valid.

Price match must include competitor’s shipping charge if you choose to opt for delivery. We will compare subtotal + delivery in this case.

Can I ship to an address other than my billing address?

Yes, but the correct billing name, address, and phone number must be verified before your order will ship.

How Do I Place An Order?

Order online! – When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us! – Our sales and service team is ready to place your order over the phone. You can reach us at 888-533-4210, 7 days a week 9am – 9pm PST.

What Are My Payment Options?

Credit Cards – American Express, Discover, MasterCard and Visa.

PayPal.

Cash on delivery is available.

Financing – 0% interest financing is offered through GE Capital.

Order Confirmation

After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an “Order Confirmation” email from us immediately after placing your order, please call us at 888-533-4210 to verify that your order is complete.

Sales Tax
We are required by law to charge sales tax for all interstate sales we make. The prevailing tax rate in Los Angeles is 9.00%, while Orange County is 8.0%. Merchandise being delivered to a location with higher or lower sales tax will be charged the prevailing tax rate.

FREE SHIPPING ON SOME ITEMS

TOP CUSTOMER SUPPORT

RETURNS AND EXCHANGE

Hotline +(888) 523-1026

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